Voya Refund Policy

Once shipped the order cannot be cancelled. Our processing time allows you to make this decision before shipment takes places once processed shipment details will be sent to you which initiates the start of the shipping process. Again please note you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Any customs taxes incurred are also not refundable. 

Please note that all returned products must be in their original condition and packaging, and must undergo a quality test at our manufacturing facility in China to ensure they are still in working order. You’ll need the receipt or proof of purchase with an image of the product including returned tracking details to be sent back to us within this 60 day time frame.

In order to initiate a return send us an email with the order and please follow these steps: 

1. Pack the product in its original packaging, including all accessories and manuals.

2. Ship the product back to us, using a shipping method of your choice. Please note that you are responsible for all shipping costs associated with returning the product.

Once we receive the product and verify that it is in its original condition and working order, we will issue a refund for the purchase price of the product, less any shipping and handling fees. Refunds will be issued in the same form of payment used for the original purchase.

Please allow 7-10 business days for your refund to be processed. If you have any questions about our return policy, please don't hesitate to contact us.

Damaged/Defective Policy

We strive to provide our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, issues with products may arise. This Damaged/Defective Policy outlines the procedures and guidelines for addressing damaged or defective products while protecting against false claims.

1. Eligibility for Returns/Exchanges

1.1 Damaged Products: Customers who receive products that are damaged during shipping or are found to have manufacturing defects upon receipt are eligible for returns or exchanges.

1.2 Defective Products: Customers who encounter defects in the product within the specified warranty period (if applicable) are eligible for returns, exchanges, or repairs, as determined by our customer support team.

2. Reporting Damaged/Defective Products

2.1 Customers must notify us of any damaged or defective products within [number of days, e.g., 7 days] of receiving the order.

2.2 To report a damaged/defective product, customers must contact our customer support team at [customer support email/phone number] and provide the following details:

• Order number
• Description of the damage/defect
• Clear photos or videos showcasing the issue

3. Verification of Claims

3.1 Upon receiving a claim for a damaged or defective product, our customer support team will carefully review the provided information and may request additional evidence if necessary.

3.2 In cases where the damage or defect is apparent, we may approve the return or exchange without further verification.

3.3 For less obvious cases, customers may need to return the product to us for inspection before we proceed with the return, exchange, or repair process.

4. False Claims and Misuse

4.1 SleepMIT takes false claims very seriously. Any attempt to misuse this Damaged/Defective Policy, including filing false claims of damage or defect, will be subject to investigation.

4.2 Customers found to have made false claims may face the following consequences:

• Denial of the return/exchange request
• Suspension or termination of their account on our platform
• Legal action if the false claim involves intentional fraud or malicious intent

4.3 We reserve the right to make the final determination regarding the validity of a claim and the appropriate course of action.

5. Fair Usage and Abuse Prevention

5.1 This policy is designed to protect genuine cases of damaged or defective products. To ensure fair usage, customers are expected to follow the guidelines and provide accurate information when making a claim.

5.2 May track and monitor patterns of returns and exchanges to identify potential abuse of this policy. Excessive claims may be flagged for investigation.

6. Changes to the Policy

6.1 Retains the right to modify or update this Damaged/Defective Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By continuing to use our services and making a purchase, you agree to be bound by the most recent version of this policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.